Shipping Policy

At Avinee, every order is packed with care and love — because we know it’s more than jewellery, it’s a part of your story.
Below you’ll find everything you need to know about our shipping timelines, fees, and delivery process.

✨ Order Processing

  • All orders are processed within 1–3 business days (Monday to Friday) after your payment and delivery details are confirmed.
  • For pre-order or made-to-order items, the estimated dispatch date will be mentioned at checkout.
  • Once shipped, you’ll receive a tracking link via email or SMS to follow your parcel’s journey.

📦 Domestic (India) Shipping

  • Free Standard Shipping on all orders above ₹2000.
  • A small ₹99 fee applies to orders below that amount.
  • Estimated delivery: 2–5 business days after dispatch (depending on your location).
  • Express Delivery is available in select cities (₹50 extra) — typically delivered within 1–2 business days.

🌍 International Shipping

  • We don't ship to international locations yet. But if you do want a shipment, please reach out to us at houseofavinee@gmail.com

🔍 Tracking & Delivery Updates

  • You’ll receive a tracking number via email once your order ships.
  • You can track your parcel directly through the courier’s website.
  • If your delivery seems delayed, please contact us at houseofavinee@gmail.com with your order number — we’ll be happy to assist.

🏠 Address Accuracy

  • Please ensure your shipping address and phone number are correct when placing the order.
  • Once the order is dispatched, we cannot guarantee address changes.
  • Orders returned due to incomplete or incorrect addresses may incur additional reshipping charges.

⏰ Shipping Delays

  • While we strive for on-time delivery, unexpected courier or customs delays can occur — especially during holidays or sale periods.
  • If your order hasn’t arrived within 10 business days (India), please contact us so we can investigate.

💔 Lost or Damaged Parcels

  • If your parcel arrives damaged or doesn’t arrive at all, please email us within 24 hours of the delivery/estimated delivery date.
  • Include your order number, tracking ID, and photos/ videos so we can investigate with the courier.
  • Depending on the outcome, we’ll arrange a replacement or refund as soon as possible.

💬 Questions?

Our team is always here to help.
For any shipping-related queries, contact:
📧 houseofavinee@gmail.com
🕒 10 AM – 7 PM, Monday to Saturday